Behavioral Operations Management

Author(s): Christoph H. Loch;Yaozhong Wu

Source:
    Journal:Foundations and Trends® in Technology, Information and Operations Management
    ISSN Print:1571-9545,  ISSN Online:1571-9533
    Publisher:Now Publishers
    Volume 1 Number 3,

Document Type: Article
Pages: 112(121-232)
DOI: 10.1561/0200000009

Abstract: Behavioral Operations Management investigates new developments around behavioral components -- “people issues” -- in operations management (OM). While these “people issues” are not new, OM has not dealt with them in a serious or consistent manner until the last 10?years or so. What is new is the emergence of a set of methods and structured areas of study that allow researchers to study these issues within the OM paradigm. The authors provide a definition of Behavioral OM and survey a number of relevant behavioral issues and their applications to the existing OM research. Finally, the authors propose that culture studies in OM may represent a promising direction of future behavioral OM research.

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